Legal Notice

The Brookings Group (together mentioned as "We" or "DONNA FLOR")


EIN # 27-3318437

D-U-N-S # 96-500-2715

CNPJ nº 14.445.471/0001-18


VAT ESB93459394



Registered in England and Wales

Company Number 09142833

VAT nº GB192841584

EORI GB192841584000

CNPJ nº 20.788.175/0001-12


CNPJ 45.334.867/0001-11

Inscrição Estadual: 134.309.760.117  


VAT: EE102327898

EORI: EE14977201

Terms and Conditions

Last update: 6 April 2022


This site is operated and the goods you purchase will be supplied by the group above mentioned (we).

Customer Service:

You can contact us by email at


We will use your personal information in accordance with our Privacy Policy (Read our “Privacy Policy”),which forms part of these terms.


If you submit an order for goods via this site by clicking 'Submit order', your order is an offer to us to buy the goods on our website.

We will acknowledge receipt of your order by sending you an automatically generated email accepting your order. With this email the contract will be concluded.

The contract will relate only to those specific goods which are referred to in our email confirming our acceptance of your order.You should read and check the details in this email to ensure that they are correct.

If the details in the email confirming your order are not correct, or if you are not satisfied with the details in the email, please contact us at

The contractual language is English.

We store the contract’s content and will send you the details of your order as well as the our general terms via e-mail. The general terms you can find at page “General terms” at all times.

The details about your recent orders you will find in your customer login.


We shall use our reasonable endeavours to ensure that the prices as quoted on our site are correct.

Information displayed on this site relating to pricing is subject to change by us without notice, but those on the site at the time of any order placed will be the prices applicable to that order.

Where the correct price of the goods is less than our stated price, we will charge the lower amount on dispatch. If the correct price of the goods is higher than the price stated on our site, we may, if possible, reject your order in our discretion, in which case we will notify you of such rejection and the correct price for the goods.

Unless stated otherwise, all prices include VAT (where applicable) but exclude delivery costs.

Shipment to countries outside of the European Union may be subject to taxes, customs duties and fees levied by the destination country ("Import Fees"). The recipient of the shipment is the importer of record in the destination country and is responsible for all Import Fees.


Information displayed on this site relating to availability is subject to change by us without notice.

We cannot guarantee permanent or continuous availability of all products on this site. All orders are subject to availability at all times.

We deliver any countries: Europe, UK, USA and any other countries.

We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order on the site.

Delivery will be made according to the information on the product pages after your order is accepted.

We are not responsible for any delay in delivery caused by the unavailability of someone to take delivery of the products. It is your responsibility to contact the post office or courier company as applicable to arrange the collection or delivery of products that could not be delivered because you were unavailable.


Depending of the delivery country, payment for goods can be made by one of the following payment methods:

  • Bank Payment
  • Visa, MasterCard, American Express
  • PayPal
  • Credit card through Paypal
  • Debit card through Paypal
  • Multibanco

Please note that if your credit card or bank account is in a different currency than BRL, USD, GBP, CHF and EUR, your credit card company or bank may apply currency conversion costs.


Exchanges are possible until 15 days, beginning from the delivery date.

You have the right to cancel the purchase of a good without having to give a reason at any time within the “cooling off period” of 30 days from the purchase date (Or within 14 days after you receive the goods, if your order is delivered later than 16 days after the purchase date).

You must notify us of your cancellation in writing or in another durable medium to our contact address.

Cancellation consequences

If you are in possession of the goods you are under the duty to retain them and take reasonable care of them.

You must send the goods back to us in their original condition to our contact address at your own cost (unless we delivered the item to you in error or the item is damaged or defective) as soon as possible once you have cancelled the contract.

We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense.

Once you have notified us that you wish to cancel the contract, any sum debited to us will be refunded to you as soon as possible and in any event within 14 days of your cancellation.


When you return goods to us because you have cancelled the contract between us during the cooling-off period we will process the refund due to you as soon as possible and, in any case, within 14 days of the day you have given notice of your cancellation. We will refund the price of the goods in full, including the cost of sending the item to you. However, you will be responsible for the cost of returning the item to us.

If you are not satisfied with a product for any reason e.g. if it is not what you ordered, it is damaged or defective, or we have delivered an incorrect quantity, please return the product to us. Once we have confirmed the product defect or other problem, we will:

- provide a full refund for any goods that are damaged or defective, if this is within a reasonable time following the sale; or

- at your option, repair or replace the goods at our cost (including the cost of postage), unless this would not be possible or would be disproportionately costly in the circumstances, in which case we will refund to you the amount paid by you for the goods in question.

We will notify you of your refund via e-mail within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 14 days of the day we confirmed to you via e-mail that you were entitled to a refund for defective goods.

We will usually refund any money received from you using the same method originally used by you to pay for your purchase.


We reserve the right to cancel the contract between us if, for example:

- we have insufficient stock to deliver the goods you have ordered; or

- one or more of the goods you ordered was listed at an incorrect price due to a typographical error

or an error in the pricing information received by us from our suppliers.

If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit or debit card as soon as possible but in any event within 7 days of your order.


You will become the owner of the goods you have ordered when they have been delivered to you and we have received clear funds in full payment for the goods. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.


We are not responsible if you cannot access the site properly or at all because of any event outside our control, for example (without limitation) the performance of your or our ISP, your browser or the internet.

This site relies in part on software to work. Whilst we will monitor the site, we cannot guarantee that the site or any individual feature of the site will be error free, available all the time and/or free from viruses.

It is your responsibility to implement appropriate IT security safeguards (including anti-virus and other security checks) to satisfy your particular requirements as to the safety and reliability of content.

Nothing in these terms will affect any liability we may have: (a) for fraudulent misrepresentation; (b) for death or personal injury arising from our negligence: (c) under Part I of the Consumer Protection Act 1987; (d) for breach of any condition as to title or quiet enjoyment of or in relation to any goods supplied by us; or (e) in relation to any other liability, including any liabilities under sale of goods or supply of services legislation, that may not by applicable law be excluded or limited.


We will have no liability to you for any delay in delivering goods you have ordered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lockouts and other industrial disputes, breakdown of systems or network access, flood, fire, explosion.


If any part of these terms is unenforceable, the enforceability of any other part of these terms will not be affected.


All notices you send us must be sent to the contact details on this site: We may give notice to you at either the e-mail or postal address you provide to us when making a purchase. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that the letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that the e-mail was sent to the specified e-mail address of the addressee.

Personal Data / PRIVACY POLICY

Our commitments with regards to protecting your personal data

So that you are able to browse on our website with peace of mind, we, DONNA FLOR, as the data controller, will explain to you how we collect, process and use your personal data in order to provide you with new, daily services in keeping with your rights.

We protect your privacy by ensuring the protection, confidentiality, non-alteration, availability and security of your personal data which you have given us over all of our channels of communication.

We are taking all of the necessary measures in order to:

  • provide you with clear and transparent information about the way in which your personal data will be collected and processed;
  • implement all the technical and organisational measures necessary to protect your personal data against disclosure, loss, alteration or access by an unauthorised third party;
  • only store your personal data for the required amount of time for the purposes of processing or specific services;
  • give you the option to access and modify your personal data that we process at any time, via your personal area on our websites

To achieve these objectives, we have implemented appropriate technical and organisational measures in order to ensure that processing is in accordance with the applicable law concerning the protection of personal data.

When do we collect your personal data?

Your personal data can be collected when:

  • you create an account on our websites or mobile applications;
  • you visit our websites which may use cookies;
  • you add products to your shopping basket;
  • you buy our products online;
  • you subscribe to our newsletter or alerts;
  • you request a return;
  • you contact customer service via any form of communication at your disposal, such as email, instant messaging, etc;
  • you take part in a promotional competition;
  • you write a comment or a review about an item;
  • you share a review with a friend by email from an item description page;
  • you share a review on Facebook, Google +, Twitter, Delicious, Instagram, Snapchat or Pinterest from an item description page;
  • you fill out an input form or questionnaire on our websites or mobile applications;
  • What personal data do we collect?

We collect data that you give us within the context of our business relationship, in particular:

  • when you create a client or prospect account and you join a loyalty programme;
  • while your orders, returns and complaints are being managed;
  • when you contact our customer service;
  • when you take part in a promotional competition.

Cases where data collection is strictly necessary in order to provide you with a service are marked with an asterisk and generally require your surname, name, address, email address, landline or mobile number and date of birth.

We also collect personal data when you buy our products or when you use our services. In particular, we collect data concerning the amount and the nature of your purchases as well as information about your orders, your payments and your customer or prospect path on our online services.

In accordance with this regulation, we do not collect data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, genetic personal data, biometric data for the purpose of uniquely identifying a natural person, data concerning health or data concerning a natural person's sex life or sexual orientation.

These categories of personal data are never collected or processed by DONNA FLOR.

How do we use your data?

We process your personal data in a transparent and secure way. Your personal data is collected for the purposes detailed below.

Managing our obligations to our clients

Managing orders, deliveries and returns

As part of fulfilling our obligations to our clients, we collect and process your personal data in order to manage our business relationship, especially with regards to managing purchases and orders, delivering your products, handling your potential returns and offering services and promotional offers which may be of interest to you. This data helps us to improve your experience of buying online, as referred to below.

Managing the customer relationship/Loyalty programme

We use and store your personal data in order to update our customer files and offer you personalised, tailored services. We offer you the opportunity to join our loyalty programme in order to offer you goods and services which match, as far as possible, your consumption habits and interests.

Communicating with you

We collect and store your personal data in order to communicate with you about your orders, your payments or your complaints to customer service.

Improving your customer experience

We analyse your personal data in order to improve your customer experience. Unless you object, this analysis enables us to offer you innovative products, additional or promotional offers or display advertisements which match, as far as possible, your consumption habits and interests.

Targeted advertising partners

DONNA FLOR collects and analyses your data for marketing purposes (profiling), with the help of specialised service providers. In doing so, your data is converted into detailed, pseudonymised profiles (in other words, you cannot be personally identified in these profiles while advertising content is displayed during your internet browsing) to be used by our shops and our business partners with the aim of displaying online advertising campaigns targeting your interests and allowing you to benefit from offers which correspond to your consumption habits.

If you do not want to receive our targeted advertisements or those of our partners, you have several options available which allow you to disable this feature:

  • in your "My Account" area, go to the "My newsletters and alerts" section;
  • on your mobile device, activate the Limit Ad Tracking in your iOS phone settings or, on your Android phone, the setting which allows you to disable personalised advertisements.

Legal or regulatory requirements

We may be need to pass on your personal data in the event of legitimate requests by public authorities, particularly to meet requirements regarding national security, the fight against fraud or in accordance with the law.

Fraud prevention and the fright against fraud

The data collected is also used for fraud prevention and the fight against fraud, particularly with bank cards. DONNA FLOR reserves the right to check the personal data given by the client when placing an order and to adopt all the measures judged necessary to verify that the person whose account is debited is in fact the person placing the order, in order to avoid any fraudulent payments. Proof of identity or proof of address may be required for this verification.

If there is no positive response from the customer, DONNA FLOR reserves the right to cancel the order placed by the customer.

Debt collection

When the total amount of money due is not paid by the customer, it becomes outstanding debt. To this end, we may need to pass on your personal data to our debt collection service provider.

Other cases

In any other cases, you will be informed about the processing that DONNA FLOR is planning to do.

Who are the recipients of your personal data?

We ensure that only authorised persons within DONNA FLOR can access your personal data when this access is necessary for our business relationship.

Our service providers and targeted advertising providers can also be recipients of personal data that is strictly necessary for the provision of services that we will have entrusted them with (for example: delivery and return of your products to our warehouse, payment online, targeted promotional campaigns, debt collection, prevention and fight against fraud).

Where is your personal data stored?

The data is stored in accordance with the United Kingdom legislation and European regulation.

We may need to share personal data with other companies that is necessary for implementing services which you have acquired or subscribed to (examples: home delivery, collection point). A contract is required for operations with a service provider which receives your data in order to ensure the protection of your data and the respect of your rights.

If our service provider acts outside of the European Union, we protect the confidentiality of your personal data and your rights by using the data protection clauses recommended by the European Commission.

Cookie management

Upon visiting our website, we may need to store cookies, if you accept, on your computer, through your web browser. During the period of validity or storage, cookies enable us to identify your computer during your next visits. DONNA FLOR partners and service providers, or third-party companies, may also need to store cookies on your computer. Some cookies are essential for navigating our website, in particular for the successful running of the ordering process therefore, deleting them can cause problems. Only the transmitter of a cookie may read or modify data contained in the cookie.

Below you will find information concerning the cookies which may be stored on your computer while you are visiting DONNA FLOR web pages, as well as how you can delete/refuse to accept these cookies on your computer.

Facebook : Advertising server, targeted advertising, analysis/measure, content personalisation, optimisation (Agreement status :

Google Analytics : Analysis/measure (Agreement Status : No opt-out procedure)

Thanks to the settings on your web browser, you can simply and freely choose to accept or refuse the storage of cookies on your computer at any time. You can configure your web browser as you wish, so that cookies are either accepted and stored on your computer or, on the contrary, refused.

You can configure your web browser in such a way:

  •     That accepting or refusing a cookie is periodically suggested to you, before the cookie is able to be stored;
  •     That you can systematically refuse the storage of cookies on your computer

Warning: All configuration that you set up on your web browser with regards to accepting or refusing cookies may modify your web browsing, and certain services require the use of cookies as part of your access conditions. If you choose to refuse the storage of cookies on your computer or if you delete those which were stored, we accept no responsibility for the effects linked to the corrupted operation of our services, resulting from us not being able to store or consult the necessary cookies, that you have refused or deleted, for the operation of services.

Cookie management module

DONNA FLOR has made a module available for website users enabling them to object to cookies stored on the website. To do this, the user can click on the "Customise" button on the information notification stating the purpose of the stored cookies, or click on the "My Account" tab, in the "My cookies" section. The user can modify their preferences at any time via the "My cookies" section.

Disabling via an interprofessional platform

You can also log onto the Youronlinechoices website which is offered by digital advertising professionals who are all part of the EDAA (European Digital Advertising Alliance) and which is managed in France by the Interactive Advertising Bureau France. This European platform is shared on the internet by hundreds of advertising professionals. It consists of a centralised interface enabling you to accept or refuse cookies which are likely to be used in order to adapt the advertisements that may be displayed on your device's browser:

DONNA FLOR informs the user that this procedure does not prevent advertisements being displayed on internet sites that you visit. It only blocks the technology which allows for advertisements to be adapted to your interests.

Web Beacons

DONNA FLOR uses web beacons on some of its website pages which allow it to count the number of visitors to the page. These web beacons can be used with some of our business partners, particularly in order to measure and improve the efficiency of certain advertisements. The data collected via these web beacons is anonymous and helps us to know how frequently visited certain website pages are, in order to better assist the website users.

Social network plug-ins

The website uses social media plug-ins, such as Facebook, Twitter (hereinafter "Social Networks"). For example, if the user is connected to Facebook while they are browsing the website, Facebook can directly link their visit to their Facebook user account, even if the user has not used the share button. If the user interacts through plug-ins, for example, by clicking on the "like" button or by leaving a comment, the corresponding information will be sent and stored on a Facebook server. It will be published on the user's Facebook account.

DONNA FLOR does not manage the data collected by Social Networks via the buttons. The user should read the data protection policy published by the relevant Social Networks in order to understand the modalities of processing and the uses of collected data by these networks, as well as the configuration options available to protect their privacy. If the user does not want the Social Network to link the collected data from DONNA FLOR to their Social Network user account, they must log out of the Social Network before visiting the website.

How can you exercise your rights?

You have the following rights, which allow you to control how we use your personal data:

  •     the right to object to the processing of your personal data;
  •     the right of access to the personal data that we process;
  •     the right to rectify it;
  •     the right to erasure;
  •     the right to data portability;
  •     the right to restriction of processing;
  •     the right to provide instructions regarding the storage, erasure and communication of your personal data after your death.

You can exercise your rights:

    through your client account (My account)

    by email (by using the "Contact Customer Service" form), including a copy of any identity documents:

If you would like more detailed information about these rights, please contact us on the addresses mentioned above.

We reply to your requests as quickly as possible and in any case, within one month upon receipt of your request.

Our data security measures

Our security and confidentiality commitments

Respecting your rights to the protection, security and confidentiality of your data is our priority.

DONNA FLOR has put technical and organisational security measures in place, adapted to the sensitivity level of the personal data, in order to protect it against any malicious breaches, any losses, alteration or disclosure to unauthorised third parties.

When creating, designing, selecting and using our services which are based on personal data, DONNA FLOR factors in the right to the protection of personal data, from the very beginning.

For this reason, for example, we will carry out pseudonymisation or anonymisation, depending on the case, of personal data as soon as it is possible or necessary.

As all personal data is confidential, access to it is restricted to DONNA FLOR employees or service providers working on the DONNA FLOR account who need it to carry out their tasks. All people who have access to your data are bound by a confidentiality obligation and face disciplinary measures or other sanctions if they do not comply with these obligations.

A contract is required for operations with recipient third-parties in order to ensure the protection of your personal data and the respect of your rights.

We are fully committed to adequately protecting the personal data that you have entrusted us with. For the purposes of continual security and protection, we encourage you to exercise caution in order to prevent all unauthorised access to your personal data and to protect your devices (computer, smartphone, tablet) against any unwanted, even malicious, access, by using a strong password, which we recommend you change regularly. If you share a device, we recommend that you log off after each use.

Our data protection officer

Our data protection officer (DPO) is available to answer any of your questions at the following address:


"Anonymisation" is defined as "the result of (irreversibly) processing personal data in order to prevent any identification";

"Collection" refers to the action of collecting personal data. This collection can be carried out with the help of questionnaires or online forms in particular;

"Consent": your consent refers to any freely given, specific, informed and unambiguous indication of your wishes by a statement or by a clear affirmative action which signifies your agreement to the processing of your personal data;

"Personal data" refers to any information relating to an identified or identifiable natural person, who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person;

"Data protection rights" refers to all of your fundamental rights as described in the European regulation concerning:

    the right of information;

    the right of access;

    the right to rectification;

    the right to erasure or the right to be forgotten;

    the right to portability;

    the right to object;

    the right to restriction of processing;

    the right to provide instructions regarding the storage, erasure and communication of your personal data after your death.

"Restriction of processing" refers to the marking of stored personal data with the aim of limiting their processing in the future;

"Data minimisation" is a limitation applied to the collection or use of data;

"Data sharing" refers to the sharing of various partners’ client or prospect databases;

"Profiling" refers to "any form of automated processing of personal data consisting of the use of personal data to evaluate certain personal aspects relating to a natural person, in particular to analyse or predict aspects concerning that natural person's performance at work, economic situation, health, personal preferences, interests, reliability, behaviour, location or movements";

"Products or services" refers to all products and services, including technological ones (websites, applications and related services), that are offered or that will be offered by Casino;

"Commercial marketing" refers to the search for clients; the fact that it is commercial means that it is related to business, that it is connected;

"Pseudonymisation" refers to any technical and organisational security measures which consist of replacing an identifier in order to guarantee that the personal data is not attributed to an identified or identifiable natural person.

"Business relationship" groups together all of the interactions between Casino and its customers, such as when you are buying products or services, the use of an after-sales service, your participation in online competitions, your product returns, your claims, your participation in satisfaction surveys or in the context of your loyalty programme;

"Controller" is the person or organisation who, alone or together, determines the objectives and means of the processing of your personal data;

"Behavioural segmentation" enables us to establish a person's socio-economic, even psychological, profile, from the data concerning the observed behaviours, in order to place it in a segment;

"Online services" refers to digital services offered by Casino such as the website, applications, related services or mobile services;

"Processor" is the person who processes the personal data on behalf of the person, the organisation or the body responsible for processing (the controller);

"Monitoring of peoples’ behaviour", sometimes called "profile deduction", refers to techniques enabling the evaluation of behavioural aspects of a natural person concerning their internet use.

"Third party" refers to any person other than Casino and yourself;

"Processing of personal data" refers to any operation or set of operations performed on your data, regardless of the online support service in question and the method used.

Our contact details

We welcome your feedback and questions. If you wish to contact us, please send an email to