A contract between you and Donna Flor for the purchase of our products will exist once we confirm your order via email. The formation of this contract will be deemed complete and your confirmation of it will be deemed received at the time and date of the sending of the email, regardless of whether, for reasons outside of our control, you have not received that email.

The contract shall be deemed to have been concluded in the United States and shall be governed by the laws of the State of Florida.


Each voucher code will have its own specific terms, for example when it is valid from and until, and what discount or offer it provides you. However, general terms for the use of voucher codes are:

They are not valid in conjunction with any other offer, discount, promotion or on sale/outlet or limited edition items
They cannot be used to purchase gift cards or gift vouchers
They are only available for your sole use and shouldn't be passed on to third parties
They are not valid in our stores or concessions
Promotional codes are valid for a year

In the instance that you find a code is not working on the website don't worry - it may be a technical glitch. Please contact us as our friendly advisors will be able to help you.


You may cancel the contract between you and Donna Flor without giving any reason 14 days from the date on which you physically receive the goods or on which our carrier indicates you physically receive the goods.

If you cancel within this time you will be refunded any payments made for products in full. You will also be refunded the cost of delivery EXCEPT for any supplementary costs, where you selected a delivery method or delivery time outside our standard delivery.

To notify us of your cancellation, download your cancellation form.

Alternatively, please send us a message providing your order number, name, address, telephone number and email address, so that we may accurately, and promptly, process your cancellation. In either case, we will send you a cancellation acknowledgement.

You will be required to return your order to Donna Flor, without delay, and in any event no later than 14 days from the day on which you tell us that you would like to cancel the contract, any products sent to you under any contract you have cancelled.

If you are located in any part of America (in North, South or Central America), including the USA, Brazil, Canada or Mexico, please send the products to:

Alcor Brands, Inc.

c/o Returns Deparment - Order # [put your order number]

8345 N.W. 66th Street - Suite 3484

Miami, FL 33166


If you are in other countries including Europe, please send the products to:

Alcor Brands (UK) Limited

c/o Returns Department - Order # [put your order number]

60 Windsor Avenue

London, SW19 2RR


You will be responsible for paying the direct cost of returning the goods to us. We do not reimburse this cost. Please ensure that you use a traceable way to return the goods to us. Please ensure you retain evidence of having sent the goods to us. The products must be in perfect condition, unused and in their original packaging. We reserve the right to deduct from the reimbursement an appropriate sum if the goods have lost value due to unnecessary handling (including without limitation wearing of the item beyond trying it on) by you.

We will make the reimbursement without undue delay and no later than:

(i) 14 days after the day we receive back the goods supplied; or

(ii) (if earlier) 14 days after the day you provided evidence that you have returned the goods.

IMPORTANT: we may withhold your reimbursement until we receive the goods back from you, or you have provided us with evidence that you have sent the goods back to us (whichever is the earlier).


For information regarding our returns policy please go to our Returns Policy section.


For information regarding payment and taxes please go to our Delivery and Payment Information section.


Donna Flor takes every care to ensure that descriptions and specifications of its products within the website are correct. Whilst colour representation is a close representation we cannot accept responsibility for colour variation caused by computers and/or browsers


This is donnaflor.com, a website operated by Alcor Brands, Inc. ("us"). Your use of this website is subject to the following terms of use which you are deemed to accept by using this website.

1.Content Rights

The copyright and all other rights in the material on this website are owned by us or are included with the permission of the owner of the rights. As a visitor to this website, you may download a single copy of the material for your own private viewing purposes only. No copying or distribution for any commercial or business use is permitted without our prior written consent.

2.Information and Availability

We take care to ensure that the information on this website is accurate and complete. However, due to the inherent nature of the internet, errors, interruptions and delays may occur in the service at any time. Accordingly, this website is provided "As Is", without any warranties of any find as we do not accept liability arising from any inaccuracy or omission in the information or interruption in availability.

3. Links with Other Sites

On this website you may be offered automatic links to other websites. Whilst we hope you will be interested in those websites, you acknowledge that their owners may be independent from us and we do not endorse or accept responsibility for their content.

You may not include a link to our website or display the contents of our website surrounded or framed or otherwise surrounded by material not originating from us without our consent.

4. Donna Flor Store

All transactions carried out from the Donna Flor store are governed by our standard terms and conditions.

5. Other Promotions

From time to time we may include promotions or other offers on this website. Each such offer shall be subject to its own express terms and may not be available in all jurisdictions.

6. General

Nothing in these terms of use shall restrict or exclude any liability that we have to any party which cannot be excluded by law. These terms of use shall be governed by the Florida law and the State of Florida courts have exclusive jurisdiction over any disputes arising in relation with this website.


Donna Flor is the trading name of Alcor Brands, Inc. registered office at 8345 N.W. 66th Street, Suite 3484, Miami, FL 33166 United States.

The Alcor Brands affiliates linked to this website are:

For Brazil (including all South America):

Alcor Brands, Inc. CNPJ 14.445.471/0001-18

For the UK (including all european countries and the rest of the world):

Alcor Brands (UK) Limited, registered office at 60 Windsor Avenue, London, SW19 2RR, United Kingdom. Registered in England, Company nº 09142833. VAT registration nº GB192 8415 84


To the fullest extent permitted by the law and except in respect of death or personal injury caused by negligence on the part of Donna Flor, its directors or employees, Donna Flor shall not be liable to you by reason of any representation (unless fraudulent), or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the contract, for any indirect, special or consequential loss or damage (whether for loss of profit or otherwise), costs, expenses or other claims for compensation whatsoever (whether caused by negligence on the part of Donna Flor, its directors, employees, agents or otherwise) which arise out of or in connection with the use of this website. The supply of the products or their use or resale by you, and the entire liability of Donna Flor under or in connection with the contract shall not exceed the price of the products, except as expressly provided in these conditions. This does not affect your statutory rights.

We will not be liable to you or be deemed to be in breach of the contract by reason of any delay in performing, or any failure to perform any of our obligations in relation to the product ordered by you, if the delay or failure was due to any cause beyond our reasonable control. This does not affect your statutory rights.


The contents of these pages (including pictures, designs, logos, photographs, written text and other material) are the copyright trademark or registered trademark of Donna Flor or its content and technology providers or their respective owners. All rights reserved. The copying, modification, distribution, reproduction or incorporation into any other work of part or all of the material available on this website in any form is prohibited save that you may: copy or print or download extracts of the material on this website for the sole purpose of using this website or placing an order with Donna Flor.

Copy, print or download the material on this site for the purpose of sending to individual parties for their personal information provided that you acknowledge us as the source of the material and that you inform the third party that these conditions apply to them and that they must comply with them.

Please note content on this website includes images of models wearing bikinis and/or lingerie.